We are only humans

Many times in lectures we heard it's very important to build rapport with patient to gain patient's trust, to eliminate fear of dentistry, to ensure effective dental care delivery, to increase patient's compliance, to avoid malpractice suits bla bla bla..

But there is one thing the lecturer forgot to mention -- good rapport with patient can be irritating.

At least, my personal experience tells me that it's better having less rapport sometimes and just getting down to what is supposed to be done rather than being too friendly or chatty and spending 3 hrs on a simple treatment which can be finished in 1 hr or less.

Worse still, patient specially requests you to treat him/her when you are not even supposed to treat or patient calls you up 6 in the morning just to cancel the appointment.

Perhaps, it's satisfying if the patients confide in you n your skills.

Still, it'd be nice if they cud excuse our indolence at times.

After all, we r only humans.

We have emotions, problems, moods etc. We stumble. We make mistakes.

So please,

forgive us if we dun perform at the top of our form
forgive us if we look like we can't be bothered to talk
forgive us if we are jaded
forgive us if we traumatise you
forgive us if we act like we dun care.